FAQs
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1. Where do you ship from?
Our products are shipped directly from our trusted suppliers. All orders are delivered across Pakistan.
2. How long does delivery take?
- Major cities (Karachi, Lahore, Islamabad): 5–7 business days
- Other cities: 7–12 business days
Shipping may vary slightly depending on courier services.
3. How can I pay for my order?
We accept:
- Cash on Delivery (COD)
- Bank transfers / EasyPaisa / JazzCash
- Online card payments
4. Can I return or exchange a product?
Yes! If your product arrives damaged or incorrect, contact us within 7 days. We’ll coordinate with our supplier to replace or refund your order.
5. Are the products safe for all skin types?
Our products are made with quality ingredients. We recommend doing a patch test before first use, especially for sensitive skin.
6. How do I track my order?
After your order is shipped, we’ll provide a tracking number or update via WhatsApp so you can follow your package.
8. How do I contact Lumeva for support?
WhatsApp: [clickable link on your site]
Email: support@lumevaworks.com
We aim to respond within 24 hours.
7. Can I cancel my order?
Yes, you can cancel within 24 hours of placing the order. Contact us immediately via WhatsApp or email.